New Articles

  1. Boater Safety error message when attempting to access lessons

    Symptoms Cause You may not have completed filling out the required information (gender, eye color, hair color, etc). Resolution Please complete the required information. If you are experiencing issues with this, please use Goo...
  2. "Oops! You are not Authorized"

    The "Oops! You are not authorized..." message is a result of a system error during the registration process.  At this point, you will need to submit a help incident to resolve the issue.  If you receive this message when trying ...
  3. Toolwire Citrix error

    Fix for Toolwire Desktop not loading Desktop or Lessons Step 1: Click Start Icon Step 2: Type in Control Panel Step 3: Select Java Step 4: Click “Security” Tab Step 5: Go down to Exception Site...
  4. Blank Lessons Page - Error Message on Lessons

    If you are a student and are getting a blank lessons page or an error message on Lessons, please clear the cache from the internet browser. Below are directions for clearing cache on each browser. For all browsers, you may hold Ctrl+Shift+Delete o...
  5. How do I request an official transcript?

    FLVS is now processing all official transcript requests electronically.  Please follow the steps below to submit your transcript request.   NOTE:  the first transcript is free of charge, but all additional transcripts require a pr...
  6. Are you approved by NCAA?

    Ready. Set. Go Ahead. At FLVS, our job is to help busy student athletes like you get the courses you need on your schedule. As the official online high school of FHSAA, and a trusted provider of quality virtual education, we offer FREE NCAA-...
  7. How can I get assistance on Social Media?

    FLVS Support has gone social!  Customer Care Representatives are available on Facebook and Twitter from 9am to 5pm, Monday – Friday. Posts sent after business hours will be responded to the following business day. On Facebook, like ou...
  8. How can I be re-instated into my course?

    Below are situations and the appropriate actions to take in order to be reinstated in your course(s): Situation #1 If you were never activated in the course(s), please contact your previous instructor via phone or email requesting to be reinsta...
  9. How do I withdraw from a course?

    Below are situations and the appropriate actions to take in order to withdraw from your course(s): If you have recently requested a course and have not yet been assigned an instructor, you are able to remove the course request on your Student D...
  10. I need to request a new FLVS Help Center (Service Now) account

    1. Go to help.flvs.net 2. Select Login to FLVS Help Center 3 . If you already have an FLVS Help Center account, login. 4 . If not, scroll down to “ Request a user account” , then click on the “ self-registratio...